Download the WebMER tool:
- Log on to the Service Portal first.
- Download the WebMER tool from the official website of McAfee or with the help of McAfee Support.
Windows: Choose from the following three download formats.
Download format
|
File
|
Comment
|
EXE
|
Mer.exe
| |
ZIP
|
Mer.zip
| |
ProtectedZip
|
MerProtected.zip
|
Password is secret
|
Note: You must extract the tool if you download the file as a ZIP or ProtectedZip.
Linux: Choose one of the following.
Download options
|
GSD_LinuxMER
|
SolidCore_LinuxMER
|
Run the tool on the system for which you require the report:
- Give a right-click Mer.exe, and select Run as Administrator.
- Choose the required Language.
- Select I accept the ‘End-user License Agreement’, and then hit ‘Next’.
- WebMER detects the installed products using the Auto-Detect product(s) by default.
Click on Select product(s) if you need the MER results for specific products and then choose the products of your choice. - Hit Start and wait for the WebMER tool to finish.
- Set the location to save <Computer_Name>_X.tgz file, and then hit the Save button.
Upload the WebMER result to McAfee:
- When you are prompted to Upload to McAfee and hit Yes.
- Type the Service Request (SR) reference number.
- Enter your email address for this request in the Email Address field.
- Hit the Upload button, this will upload a file with name: <Computer_Name>_<Service_Request_Number>X.tgz.
- Such files are attached to the given SR automatically and can be seen on the ServicePortal.
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Any further help or information regarding this blog can be accessed by our service providers. Just pick your phone and dial McAfee Customer Support Number UK (0800-046-5200).
Our specialists will guide you through the necessary process and
instructions to clear your any doubt or confusion. Any issue can be
resolved from our helpdesk within a short span of time. Just connect and
get result-oriented responses.
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