Download the WebMER tool:
- Log on to the Service Portal first.
- Download the WebMER tool from the official website of McAfee or with the help of McAfee Support.
Windows: Choose from the following three download formats.
Download format
|
File
|
Comment
|
EXE
|
Mer.exe
| |
ZIP
|
Mer.zip
| |
ProtectedZip
|
MerProtected.zip
|
Password is secret
|
Note: You must extract the tool if you download the file as a ZIP or ProtectedZip.
Linux: Choose one of the following.
Download options
|
GSD_LinuxMER
|
SolidCore_LinuxMER
|
Run the tool on the system for which you require the report:
- Give a right-click Mer.exe, and select Run as Administrator.
- Choose the required Language.
- Select I accept the ‘End-user License Agreement’, and then hit ‘Next’.
- WebMER detects the installed products using the Auto-Detect product(s) by default.
Click on Select product(s) if you need the MER results for specific products and then choose the products of your choice. - Hit Start and wait for the WebMER tool to finish.
- Set the location to save <Computer_Name>_X.tgz file, and then hit the Save button.
Upload the WebMER result to McAfee:
- When you are prompted to Upload to McAfee and hit Yes.
- Type the Service Request (SR) reference number.
- Enter your email address for this request in the Email Address field.
- Hit the Upload button, this will upload a file with name: <Computer_Name>_<Service_Request_Number>X.tgz.
- Such files are attached to the given SR automatically and can be seen on the ServicePortal.
Any further help or information regarding this blog can be accessed by our service providers. Just pick your phone and dial McAfee Customer Support Number UK (0800-046-5200).
Our specialists will guide you through the necessary process and
instructions to clear your any doubt or confusion. Any issue can be
resolved from our helpdesk within a short span of time. Just connect and
get result-oriented responses.
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